Grilago Policies & Terms

Store Policies

Refund Policy

General Refund Policy

Refunds are given at the sole discretion of Grilago due to **fast food nature**.

Complaints

Contact the shop first for any issue. They must be given chance to **fix it on the same day**.

Refund Method

Refunds will be processed using the **same payment method** used for purchase.

Privacy Policy

Our Commitment

We respect your privacy and protect your personal data.

Data Use

Your data is used for orders, improvements, and service support only.

Cookies

Cookies are used for improving user experience and returning visitors.

Security

We use reasonable protection measures, but internet is **never fully secure**.

Disclaimer

We are not responsible for external links or third-party websites.

Terms & Conditions

Payment

We accept cash and card. Drivers carry **limited change** only.

Orders

Once confirmed, orders **cannot be changed or cancelled**.

Delivery

Delivery time may vary due to traffic, weather, or delays.

Products

Some items may contain allergens like **nuts or bones**.

Discounts

Discounts may not apply to all items or delivery charges.

Thank you for choosing Grilago.